Show Notes, December 9, 2009
Syndicating Your Content

Interview with, If You Can’t Say Something Nice, What DO You Say? author, Sarita Maybin.

We’ve all been told “If you can’t say something nice, don’t say anything at all.” This book provides practical approaches and positive phrases for those times when you need to say something NOT so nice. Learn how to constructively clue someone in, deflect the negative comment of a well-meaning friend, or let a business colleague know what he or she is doing drives you crazy — without destroying the relationship.

We’ll be talking about the book and you’ll find out answers to such questions as:

• How do I know if I should confront a situation or just let it go?
• How can I tactfully refuse unreasonable demands made by coworkers or friends?
• How can I soften the sting when giving negative feedback or bad news?
• What should I do if someone asks my opinion and I have nothing good to say?
• How do I tell my boss a thing or two without appearing ugly or insubordinate?

What’s the best way to respond to nasty comments like “that’s a dumb idea,” “I knew you couldn’t do it” or “what were you thinking?”

Sarita shared her 3 Ps

• don’t take it personally
• remember this will pass
• keep the big picture in mind

during our conversation about feedback. She also shared her 3 AIR Steps.

• A – is the other person aware of the situation
• I – what is the impact of the other person’s behavior
• R – can you request them to look at what could be done differently

Sarita can be reached at her website, Sarita Maybin.